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ISO/IWA 2:2007 Project Plan

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1 Project Management

1.1 Project definition

This Project is carried out on the three-year monitoring of the ISO/IWA 2:2007 Guide in accordance with the ISO Directives, fourth edition. The impact of the IWA 2 Guide on the international education sector is evaluated, with the contribution of the international experts who participated in the workshops held in Acapulco and Busan, with the goal of having a workshop deliverable (document derived from the ISO/IWA 2:2007 Guide) assigned to an existing or a new ISO Technical Committee, so that the ISO/IWA 2 Guide becomes a new ISO deliverable (a publicly available specification, a technical specification or an International Standard, ISO Supplement, Annex SR.9 Review of IWA, 2004). The results of this project will provide the ISO/TMB with elements for making the corresponding decision.

 

Mexico has been the promoter of this initiative since the IWA 2 first edition ISO/IWA 2:2003 “Guidelines for the Application of ISO 9001:2000 in Education”. The ISO/TMB assigned Mexico the responsibility of organizing the international workshop, held in Acapulco, Mexico, in October 2002. A second edition of the IWA 2 Guide was approved at a second workshop held in Busan, Republic of Korea in November 2006, and was published by the ISO/TMB on May 8th, 2007. We are inviting the ISO member countries that have participated in this project to continue doing so during this second three-year monitoring stage, being the end objective of the IWA 2 Project that the ISO/IWA 2:2007 Guide becomes an ISO deliverable.

1.2 Project Objective and Scope

General Objective

To establish and maintain an on-going communication process with all the interested parties in the world who wish to implement the ISO/IWA 2:2007 Guide, during the three-year monitoring period following its publication. The main purpose is to evaluate the impact resulting from its use, in order to create a workshop deliverable that is accepted by an ISO Technical Committee that eventually becomes a new ISO deliverable in education.

Specific objectives

  1. Evaluate the impact of ISO/IWA 2:2007 in a global context.
  2. Promote the translation of the ISO/IWA 2:2007 Guide to other languages in order to motivate its use.
  3. Strengthen the promotion of the guide by familiarizing a broader audience with it and encouraging its use through workshops, conferences and meetings.
  4. Promote the participation of more people from different countries and assign specific tasks to working groups, so that they can carry out promotion and follow-up on the use of the guide in their respective countries.
  5. Conduct an on-going survey on the use of the guide with the support from task group members, in order to carry out a continuing assessment on the impact of its use and to conduct the necessary actions aimed at achieving the end objective that the ISO/IWA 2:2007 Guide becomes a new ISO deliverable in education.

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ISO/IEC 9899:TC2

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Introduction
1 With the introduction of new devices and extended character sets, new features may be
added to this International Standard. Subclauses in the language and library clauses warn
implementors and programmers of usages which, though valid in themselves, may
conflict with future additions.
2 Certain features are obsolescent, which means that they may be considered for
withdrawal in future revisions of this International Standard. They are retained because
of their widespread use, but their use in new implementations (for implementation
features) or new programs (for language [6.11] or library features [7.26]) is discouraged.
3 This International Standard is divided into four major subdivisions:
— preliminary elements (clauses 1−4);
— the characteristics of environments that translate and execute C programs (clause 5);
— the language syntax, constraints, and semantics (clause 6);
— the library facilities (clause 7).
4 Examples are provided to illustrate possible forms of the constructions described.
Footnotes are provided to emphasize consequences of the rules described in that
subclause or elsewhere in this International Standard. References are used to refer to
other related subclauses. Recommendations are provided to give advice or guidance to
implementors. Annexes provide additional information and summarize the information
contained in this International Standard. A bibliography lists documents that were
referred to during the preparation of the standard.
5 The language clause (clause 6) is derived from ‘‘The C Reference Manual’’.
6 The library clause (clause 7) is based on the 1984 /usr/group Standard.

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Measurement management systems – Requirements for measurement processes and measuring equipment

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Introduction
An effective measurement management system ensures that measuring equipment and measurement
processes are fit for their intended use and is important in achieving product quality objectives and managing
the risk of incorrect measurement results. The objective of a measurement management system is to manage
the risk that measuring equipment and measurement processes could produce incorrect results affecting the
quality of an organization’s product. The methods used for the measurement management system range from
basic equipment verification to the application of statistical techniques in the measurement process control.
In this International Standard, the term “measurement process” applies to physical measurement activities
(e.g. in design, test, production, inspection).
References to this International Standard can be made
 by a customer when specifying products required,
 by a supplier when specifying products offered,
 by legislative or regulatory bodies, and
 in assessment and audit of measurement management systems.
One of the stated management principles in ISO 9000 addresses the process-oriented approach.
Measurement processes should be considered as specific processes aiming to support the quality of the
products produced by the organization. Application of the measurement management system model
applicable to this International Standard is shown in Figure 1.

International Organization for Standardization: A City of Dallas ISO Management Systems

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Purpose

  • Provide background of City involvement with ISO systems
  • Present an update on implementing a Quality Management System (ISO 9001)
  • and a Safety & Health Management System (OHSAS 18001)
  • Present the ISO registration process

 

Overview

  • The City of Dallas is implementing three ISO standards into City departments
    • ISO 9001:2000 –Quality Management System (QMS)
    • ISO 14001:2004 –Environmental Management System (EMS)
    • OHSAS 18001:2007 –Occupational Health and Safety Management System (OHSAS)
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Pedoman Penerapan SNI 19-17020-1999 : Persyaratan Umum Pengoperasian Berbagai Tipe Lembaga Inspeksi

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1 Ruang lingkup

 1.1 Standar ini memuat persyaratan umum untuk kompetensi suatu lembaga yang tidak berpihak (impartial) untuk melakukan inspeksi pada sektor yang terkait juga memuat persyaratan kemandirian (independence).

 1.1a Apabila menggunakan ISO/IEC 17020 dan dokumen pedoman ini, badan akreditasi hendaknya tidak menambah atau mengurangi persyaratan standar ini. Penerapan persyaratan hukum, pemerintah atau persyaratan normatif lain harus direfleksikan dalam lingkup akreditasi yang diberikan.

 1.2 Standar ini diberlakukan untuk penggunaan lembaga inspeksi dan badan

 1.3 Kriteria ini perlu diinterpretasikan apabila akan digunakan untuk sektor tertentu atau untuk pelayanan inspeksi sendiri (in-service).

 1.4 Standar ini tidak berlaku untuk laboratorium penguji, lembaga sertifikasi dan deklarasi kesesuaian dari pemasok yang kriterianya dimuat dalam EN 45000 series.

1.4a Pemeriksaan yang dilakukan oleh lembaga inspeksi terdiri atas dua kategori yaitu fungsional dan analitik. Pemeriksaan fungsional, misalnya pemeriksaan beban pada suatu crane, merupakan sutatu bagian dari kegiatan lembaga inspeksi , oleh karena itu termasuk dalam Iingkup ISO/IEC 17020. Pemeriksaan analitik, (yang wajib dilakukan di dalam suatu laboratorium pada kondisi lingkungan yang terkendali baik dan menggunakan peralatan atau prosedur pengujian yang lebih rumit), merupakan kegiatan laboratorium dan oleh karena itu tidak termasuk dalam lingkup ISO/IEC 17020. Lembaga inspeksi yang hendak melakukan kategori pemeriksaan analitik laboratorium sebagai bagian dari inspeksi harus dilakukan sesuai dengan persyaratan ISO/IEC 17025. Selanjutnya bisa di Download Here

Hotel Service Quality and Business Performance in five hotels

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The study focuses on the nature of hotel service quality and performance in a UK Hotel chain. It examines managerial conceptualisations, implementation and measurement and contextual issues that affect decision-making. Although managers acknowledge the importance of service quality and performance monitoring, their efforts are impeded by flaws in implementation and contextual constraints.

The results reveal the flaws as lack of policyon quality, non-implementation of action plans and biased reward schemes. The contextual constraints are identified as competition, budgetary, staff turnover and biased rewards. The results in this study seems to suggest that service and quality are sacrificed at the altar of profits as senior managers appear to hope for quality but reward financial performance. The
results also identify a significant gap in UK literature and a consequent paucity in knowledge regarding the use of service guarantees as service quality strategy in hotels. It is concluded that hotel leaders should take responsibility for delivery on service quality and business performance. More paragraph get this file Here

Benchmarking Quality Management in Hotels

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In the early 1980s many hotels in the United States adopted quality assurance as a business strategy. By the late 1980s independent and chain hotels realized that total quality management (TQM) was a more powerful process and they began utilizing many of its components. For over 10 years, hotels have flirted with a variety of tools, processes, and theories to improve service to the guest. One of the problems with studying the design of quality systems is that there is no single, best definition of TQM. It has been called a philosophy and system designed to encourage positive organizational deve1opment.

It has also been called a process that entails work in 10 areas, from creating a culture of quality to building a system for rewards and reognitionM.o re specifically, TQM has been defined as a commitment to the continuous improvement of customer sati~faction. Certain commonalities can be found, however, in the various definitions of TQM.4 First of all, a systematic approach must be taken for TQM to be successful. The culture of the hotel system must allow employees to make decisions about their jobs. Continuously improving customer satisfaction with products and services is another key element of a quality system. Clearly, management’s responsibility is to employees as well as customers. That responsibility includes training employees to use the appropriate TQ tools and measuring customer satisfaction so that decisions are based on reliable data. And at the heart and soul of quality is an understanding of the processes that are designed to create employee and customer satisfaction.

But there have been no empirical studies of what hotels are actually accomplishing in terms of specific TQM principles. Several researchers and groups have studied manufacturing and service industries to identify the best practices of companies that operate according to the quality philosophy. Benchmarking, as this process is  get this file Here

Evaluation of the Service Quality for Hotel Industry – A Case Study

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The study is an attempt to recognize the role of quality enhancement process in hospitality industry and efficacy in construction of its sustainable business. The study includes a survey of the currently adopted quality management tools to meet the customer expectations. Descriptive research design has been developed to identify the parameters of service quality in hospitality industry. Tentative research design is used for the service quality management practices and its effectiveness. Here data analysis has been done and accessible hypothesis is tested alongside the collected data. Since the industry constantly improve on their services to meet the levels of customer satisfaction.
The study involves hotels of extremely competitive market with limited number of respondents. This limits the study to hotel industry and has scope of including other hospitality service providers as well.

 

INTRODUCTION
Hospitality industry has gone through many changes since its initiation. There are marvelous changes occurred over a period of time due to various reasons. The reasons may include changing patterns in customer preferences, industrialization, revolution in transport and aviation, varying laws and regulations etc. During the last few decades there is an exceptional change experienced in the hospitality industry and the reason being is Service Quality.
It has brought paradigm shifts in the operations of hospitality industry. The overall perspective of the industry is changed due to introduction of new techniques and methods of handling various processes. Responsiveness among the hotels and the guests has fuelled the inventions focused on operations. The increased sagacity of customer satisfaction led to the use of high standards of service in industry.

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Sistem Manajemen Mutu ISO 9001

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Persaingan bebas dan ketat di dunia industri hingga pendidikan, perkembangan Teknologi Informasi dan Komunikasi (ICT), peningkatan pengetahuan konsumen, dan karyawan perusahaan, mendorong pelaku usaha yang memproduksi barang ataupun jasa mulai memperhitungkan faktor-faktor yang mampu meningkatkan kualitas maupun kuantitas produksi untuk meningkatkan perolehan pendapatan/keuntungan, kepuasan layanan bagi konsumen, serta peningkatan kesejahteraan karyawan.

 

Pendahuluan

Mungkin kita pernah mendengar tentang sebuah perusahaan yang tumbuh dan berkembang dengan pesat, meraih banyak prestasi, keuntungan, memiliki banyak karyawan, dan pada saat berada di posisi puncak (top performance), tiba-tiba dinyatakan pailit karena tidak mampu membayar hutang atau gaji karyawan dengan layak hingga mem-PHK-kan karyawan, saat manajemen diaudit terbukti banyak melakukan penyimpangan-penyimpangan.

Bila dilihat dari latar belakang pendidikan pengelola (manajemen), mereka bukanlah orang-orang yang tidak berpendidikan atau baru dalam mengelola bisnis. Namun persaingan usaha, peningkatan kualitas produk, serta pelayanan yang excellent (unggul), menjadi tuntutan mutlak yang diinginkan konsumen ataupun mitra usaha agar tetap loyal dan percaya pada kualitas produk yang ditawarkan, serta percaya pada janji atau komitmen yang pernah disepakati. Selengkapnya langsung saja unduh dibawah ini

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Petunjuk Teknis Direktorat Jenderal Industri Logam Mesin Tekstil

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  • Sertifikat Produk Penggunaan Tanda SNI (SPPT SNI) Sepatu Pengaman dari Kulit dengan Sol Poliuretan dan Termoplastik Poliuretan Sistem Cetak Injeksi (SNI 12-7079-2005), Sepatu Pengaman dari Kulit dengan Sistem Goodyearwelt, mutu dan cara Uji (SNI 12 7037-2004) dan Sepatu Pengaman dari Kulit dengan Sol Karet Sistem Cetak Vulkanisasi (SNI 12-0111-1987) adalah Sertifikat Produk Penggunaan Tanda SNI yang diberikan kepada produsen yang mampu menghasilkan Sepatu Pengaman yang sesuai persyaratan SNI.
  • Sistem Manajemen Mutu (SMM) adalah rangkaian kegiatan dalam rangka penerapan manajemen mutu menurut SNI 19-9001-2001 atau ISO 9001:2000 atau revisinya atau sistem manajemen mutu lainnya.
  • Lembaga Sertifikasi Produk (LSPro) adalah lembaga yang telah diakreditasi oleh Komite Akreditasi Nasional (KAN) untuk melakukan kegiatan sertifikasi Produk Penggunaan Tanda SNI termasuk audit sistem manajemen mutu .
  • Lembaga Sertifikasi Sistem Mutu (LSSM) adalah lembaga yang telah di akreditasi oleh KAN untuk melakukan kegiatan sertifikasi sistem manajemen mutu.
  • Sepatu Pengaman adalah merupakan sepatu kerja yang dibutuhkan untuk melindungi kaki para pekerja dari bahaya yang berkaitan dengan lingkungan kerja.
  • Laboratorium Penguji adalah laboratorium yang melakukan kegiatan pengujian contoh Sepatu Pengaman sesuai spesifikasi/metoda uji SNI dan telah di akreditasi oleh KAN.
  • Sertifikat Hasil Uji (SHU) adalah dokumen hasil pengujian atas contoh Sepatu Pengaman sesuai ketentuan SNI yang diterbitkan oleh laboratorium penguji yang telah mempunyai Nota Kesepakatan (MoU) dengan LSPro di Indonesia tempat pengajuan SPPT SNI.
  • Surat Pertimbangan Teknis adalah Surat Keterangan yang diterbitkan oleh Direktur Jenderal Industri Logam Mesin, Tekstil dan Aneka, Departemen Perindustrian setelah mempertimbangkan supply dan demand komoditi yang digunakan didalam negeri untuk mendapatkan Surat Pendaftaran Barang.
  • Surat Pendaftaran Barang (SPB) adalah dokumen yang diterbitkan oleh Direktur Jenderal Perdagangan Luar Negeri, Departemen Perdagangan yang diberikan kepada Importir Sepatu Pengaman untuk mendaftaran Produk Sepatu Pengaman yang akan diimpor.

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