Quality Management System (QMS) has been proven as the best management approach in terms of quality that had been applied. Empirical studies have concluded that applying QMS gives significant effect on result and impact. As the demand of industry in order that subcontractors be certified, and the possibility that this is a new tender perquisite to companies serving the public, the message which is delivered to industry is very clear, it is whether companies adopt ISO 9001:2000 and be competitive, or ignore it and make all those things become their own risk. However, behind the succeed of companies and countries adopting Quality Management System, there is a basic question about how far companies which already have difficulties following the international standard are really thrive on raising the company’s performances. This research proves empirically and statistically correlation between application of profitability and competitiveness with critical success factor (CSF) of Quality Management System.
FAKTOR – FAKTOR KRITIS DALAM SISTEM MANAJEMEN MUTU (SMM) OPTIMASI PROFITABILITAS DAN DAYA SAING